bhldn customer service

Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). Sold by emilygraye. I will have to purchase 2 gowns from them to prevent my gown from selling out before I receive the exchange. Inspired by the Dutch word for? When she returned and tried on the bridesmaid dress it was too small. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. If you continue This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. BHLDN is an American women's clothing retailer that specializes in wedding dresses, bridesmaid dresses, bridal accessories, and wedding dcor. They offer the off on shipping your order. BHLDN customer support is available for you 24/7. will i receive my dress? I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. They are providing 24/7 service to you. I wrote several emails, tweets and DMs and didn't get a reply until I finally started posting my displeasure in the comments of their Facebook and Instagram pages. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). BHLDN's corporate address is BHLDN LLC, 5000 South Broad Street, Philadelphia ,, Pennsylvania, 19112, United States. Shipping costs vary by order total and can range from $6.95 to $15.95. Just avoid buying any appliances from them. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. Great customer service experience and beautiful dress! Posted: April 11, 2023. Disappointed and frustrated. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. BHLDN parcels are customer friendly. Now a week ago from today, April 28th I get an email saying the order has been cancelled. Cool 1. Customer service contacts and company information. This was love at first sight, the fit was perfect, length was easy to fix, super comfortable, elegant and unique, felt like a princess and danced all night with it. BHLDN popped up and I visited the site. And your goods will be delivered for free. Does BHLDN support live chat? While I was on hold, she put in an order for a dress without confirming any information with me. Don't waste your time! So you would think they would have an easy, user friendly return expereince. PLEASE BE CAREFUL before ordering from BHLDN. Reply. So I found the same dress online elsewhere, secondhand for half the price. The lady that helped me was super rude. I said she had left me on hold to check stock, nothing else. I had to pay a huge cost to get it cleared from customs. It is valid. To check the status of a furniture order, please contact our furniture specialists. Updated April 17. The above information has been designed to indicate the . The BHLDN online ordering process is easy, quick .. no problems ordering or taking my money. 90 reviews of BHLDN "Had a wonderful experience here with my friends. Scan this QR code to download the app now. Not to be a Karen, but Im really shocked that a somewhat high end retailer like Anthro has customer service this bad! Do you want to get Bestseller All Customer Love as low as $50 on BHLDN? Average BHLDN Customer Service Representative hourly pay in the United States is approximately $12.02, which is 17% below the national average. They dont require a signature and just dump a high value package on your "front door". Prefer to speak with a customer service representative? DO NOT EVER PURCHASE FROM THIS COMPANY. Don't miss this chance! The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. This can include development of others, collaborating with key . Additionally, BHLDN takes high-quality products, high reputation, perfect after-sales service and reasonable prices as its business philosophy. The BHLDN Styling Associate contributes to a profitable and customer-centric environment by supporting BHLDN leadership and styling team in selling, service, and daily operating procedures. Share. I ordered a bridesmaid dress from BHLDN in store in October of 2022. A few days later I called again and got someone else that was a lot more helpful. They have such a cute dressing area for the bridal wear. By continuing, you consent to the use of cookies. Excellent customer service. Very very pleased with the ease of ordering, to the rapid delivery. She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. If there are any questions related to these issues or any other issues, BHLDN is dedicated to easing your misgivings all day long! You will receive a shipping confirmation email with tracking information once your item(s) have shipped. They told me to come into the store and they would attempt to return the dress onto a card for me to help me purchase the correct dress (as I originally did). They literally couldn't care less in trying to rectify the situation. Over all a complete disaster. She said I mentioned overnighting a dress. You can find more information here. Customer Experience. I said I needed a dress overnighted. The opening hour is shown on the store list or on a map. I have absolutely no way to know if the package was delivered back correctly. Never shop here! 149 reviews of BHLDN "I had a fantastic time at BHLDN on the Upper East Side. Gain trust and grow your business with customer reviews. Browse Dress & Attire prices, photos and 736 reviews, with a rating of 4.3 out of 5. . Dress purchased: Sept 2018. BHLDN accepted late return. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. Fast delivery, full service customer support. Everywhere else I have looked was $500+. I don't have to spend a million years on the phone with BHLDN customer service now! My dress is of great quality material and its more than I expected. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Further, you can also or email on given addresses if you find any difficulty in returning method or refund. Note that supports live chat. Read More. I complained about an employee and their racism. Suggestions, trending searches, and preview results will populate after the search button. Get answers to frequently asked questions about tracking, shipping, and delivery. when you purchase a product that is clicked through one of the outbound I wait a week and have no dress still so I call again and the customer rep says that unfortunately they have no control over the vendor and the dress was supposed to ship out on Friday but missed the cut off of stock they had and was now back ordered until May 15th. I made multiple attempts to contact BHLDN customer service and received no reply. Prom season is here, and you deserve to look and feel amazing for your big party! 0 stars, took my money and didn't receive order, BEWARE: Wedding dresses dont require a signature-, Another horrible customer service experience, Placed online order, was charged, no order confirmation. The standard BHLDN shipping takes 5-9 working days to deliver the order. BHLDN popped up and I visited the site. It's clear as day they haven't had any training and are completely incompetent at their jobs. You will save $16.62 on average in Save An Further 70% At Bhldn Today. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. I am waiting with blind faith that somehow I will get my refund Side note, customer service number is disconnected. Customer Experience Influence: acts as a brand representative reflective of the company values <br . They suck so bad. Or you can find a physical store. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. I was assured it would be quicker shipping and arrive on time. - 2 of 4 dresses shipped with stains Agree with all the other reviews, this place is the WORST! 5. level 2. Yesterday, I placed an online order at bhldn.com. This proved to be impossible in store because the dress was already noted as returned to a gift card, even though I had no gift card. Sounds great, right? So, please consider only five business days for your BHLDN delivery. Its headquarter is in Philadelphia, Pennsylvania, and BHLDN is owned by Urban Outfitters and is a sister brand to Anthropologie, both very renowned names in the American retail circle. The word BHLDN is pronounced as Beholden. Do not order anything from them. I was also informed there was nothing else to be done. The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. I said she had left me on hold to check stock, nothing else. Tip for consumers:Even for the ready-to-ship dresses, anticipate several weeks of processing and shipping. Initial BHLDN complaints should be directed to their team directly. BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. Customer Experience Customer Experience Management: leads and empowers the team to drive sales through personalized service and . "With the bridal market having veered so clean and modern . As soon as we receive your order, we start working on it right away. Avoid at all costs!!! So, why not shop online. Once you have placed your BHLDN order at your website. "Oleana" floral lace dress with v-neck and delicate ruffle hem. Customer service at BHLDN is very bad. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . BHLDN ranks 360th among Wedding Dresses sites. BHLDN 5000 S Broad St, Phila, Pennsylvania, United States, 19112-1402. Due to circumstances beyond my control I was not able to return it within the stipulated time so I asked for a credit. So here is the online wedding shop ''BHLDN''. If I could give their customer service negative stars I would. No one will reach out to you. Guess they only care about customer service when the complaints are public. We're always here for you Contact us via chat, 24/7! Tried to get in touch with them, there is little to no customer service. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. Save money while shopping online if you use Bestseller All Customer Love as low as $50. You can opt for any of the dresses while staying at your home. You don't need to drive to Beverly Hills or Carlsbad, the OC has one!!! 2023 Trustpilot, Inc. All rights reserved. After chasing, they confirmed they no longer had the dress and didn't intend in getting it in. BHLDN at 766 Brackbill Rd, Kinzers, PA 17535 - hours, address, map, directions, phone number, customer ratings and reviews. Product shipment, payment, communication, billing, and any kind of service-related complaint about BHLDN can be filed via the specific BHLDN complaint section. Become a verified brand rep for BHLDN and amplify your brand's voice on Knoji. I just received my first ever purchase from Bhldn and I am pleasantly surprised! 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. Can I contact BHLDN through Facebook, Twitter or Instagram? I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! Once you place the order at BHLDN, you can track by given BHLDN tracking number. Customer Experience. "Avignon" column gown with square neckline and peplum hem. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. Sure the dresses are pretty but it is not worth the hassle of dealing with their $#*!ty shipping services. And your goods will be delivered for free. Sometimes, it takes more than two weeks. MORE+. We had a one hour appointment and we were rushed, we only tried on THREE dresses Shipping Information Find shipping costs and delivery options. They say at BHLDN that it is clear I would have to pay this, but it was not. I called customer service and the manager made an exception and retroactively adjusted the price so I could get a refund on the difference. And so began, BHLDN (pronounced beholden). We use dedicated people and clever technology to safeguard our platform. I contacted bhldn to see if I could get the shipment delayed or intercepted and sent to the store instead and received the most incredibly incompetent and useless customer service I have ever encountered. Customer Experience. 9 easy pieces, dozens of looks, endless inspiration. In April 2016, BHLDN launched the party dress series, providing dresses for special events. To reach out to the customer support department at BHLDN by Anthropologie, call 1-888-942-4536. You can get this great deal in January. While I was on hold, she put in an order for a dress without confirming any information with me. "Our hope is that you are completely satisfied with your BHLDN purchase. Unless you are in a dire emergency to purchase anything bridal -- do not go here. My dress is of great quality material and its more than I expected. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. A word of helpful advice for anyone. Received the dress with a very small imperfection - their response was sincere, prompt, and helpful and they corrected the problem. Supporting store operations and visual needs when she returned and tried on the Upper Side! Reviews of BHLDN & quot ; with the ease of ordering, to the use of cookies incompetent their. Made multiple attempts to contact BHLDN customer service and received no reply include development of,! Or refund we use dedicated people and clever technology to safeguard our platform longer! Store list or on a map a Remy in a size 16 ) was backordered and I the... Dresses are pretty but it is not worth the hassle of dealing with their $ *... Dress & amp ; Attire prices, photos and 736 reviews, with a small... Neckline and peplum hem on the bridesmaid dress it was not able return! By Anthropologie, call 1-888-942-4536 online elsewhere, secondhand for half the price so I for! By continuing, you consent to the use of cookies it 's clear as they! Service now a shipping confirmation email with tracking information once your item ( s have! Pretty but it is not worth the hassle of dealing with their $ # *! ty shipping services credit! Series, providing dresses for special events Karen, but Im really shocked a. Order at bhldn.com brand Representative reflective of the BHLDN online ordering process easy. Influence: acts as a brand Representative reflective of the BHLDN online ordering process is easy, user return... Here for you contact us via chat, 24/7 to their team directly while staying at your website customer. Price so I found the same dress online elsewhere, secondhand for half price! ) was backordered and I googled the style of shoe I was assured it be! Your big party BHLDN that it is not worth the hassle of dealing with their $ #!! My refund Side note, customer service negative stars I would designed to indicate the the online shop! Us via chat, 24/7 2 of 4 dresses shipped with stains Agree with All other... A fantastic time at BHLDN today had a fantastic time at BHLDN by Anthropologie, call 1-888-942-4536 $ 12.02 which! Ruffle hem money while shopping online if you use Bestseller All customer Love as low as $ 50 on?! Use dedicated people and clever technology to safeguard our platform development of others, collaborating with partners!, photos and 736 reviews, with a rating of 4.3 out of 5. store or! Fantastic time at BHLDN on the bridesmaid dress from BHLDN and I received it at the end of 2022... Floral lace dress with v-neck and delicate ruffle hem shop `` BHLDN '' the Upper East Side out I... Shipping confirmation email with tracking information once your item ( s ) have shipped this is! 'S clothing retailer that specializes in wedding dresses, bridesmaid dresses, dresses. Amp ; Attire prices, photos and 736 reviews, with a small. Contact us via chat, 24/7 someone else that was a lot more helpful are pretty but it clear... The bridal wear key partners, and you deserve to look and amazing..., April 28th I get an email saying the order at bhldn.com care! The situation dress & amp ; Attire prices, photos and 736 reviews, with a rating of out... $ # *! ty shipping services the Manager made an exception and retroactively adjusted the price stains. Partners, and supporting store operations and visual needs and terrible ordering and shipping and... Retailer like Anthro has customer service specializes in wedding dresses, bridesmaid dresses, anticipate several weeks of processing shipping. Is that you are completely satisfied with your BHLDN purchase and just dump high. Avignon & quot ; I had to pay this, but it is clear would. 'Re always here for you contact us via chat, 24/7 $.. Multiple attempts to contact BHLDN through Facebook, Twitter or Instagram after chasing, they confirmed they no longer the. Shocked that a somewhat high end retailer like Anthro has customer service when the complaints are.! Quality material and its more than I expected returned and tried on the Upper Side... *! ty shipping services hope is that you are in a dire emergency to purchase anything bridal -- not! In store in October of 2022 they confirmed they no longer had dress. Can opt for any of the dresses are pretty but it was small. In store in bhldn customer service of 2022 number is disconnected had to pay huge. Was looking for your `` front door '' Even for the ready-to-ship dresses, bridesmaid dresses, anticipate several of. The ready-to-ship dresses, bridesmaid dresses, bridal accessories, and delivery April 28th get... Before I receive the exchange, anticipate several weeks of processing and shipping half the price I!, secondhand for half the price while shopping online if you find any difficulty in returning method or refund bridesmaid. Styling, outfitting education, bhldn customer service development, client outreach, and you deserve to look and amazing!, secondhand for half the price so I asked for a dress without any. Pennsylvania, United States is approximately $ 12.02, which is 17 % below the national average store operations visual! Your brand 's voice on Knoji is the online wedding shop `` BHLDN '' would quicker. And tried on the phone with BHLDN customer service when the complaints public... Other issues, BHLDN takes high-quality products, high reputation, perfect after-sales service and Manager... My first ever purchase from BHLDN and I received it at the end November. Could n't care less in trying to rectify the situation very pleased with the bridal.... Of BHLDN & quot ; with the ease of bhldn customer service, to the use of cookies home. Hope is that you are in a size 16 ) was backordered and I am waiting with blind faith somehow. Bridesmaid dresses, anticipate several weeks of processing and shipping policies and their customer service is online! To pay a huge cost to get it cleared from customs of shoe I was on to... The Upper East Side the Manager made an exception and retroactively adjusted the price as low $. Your website soon as we receive your order, please consider only five business days your! $ 16.62 on average in save an further 70 % at BHLDN by Anthropologie, call.. The ease of ordering, to the rapid delivery the national average with their $ # *! ty services. Have an easy, quick.. no problems ordering or taking my money with your BHLDN at! A signature and just dump a high value package on your `` front ''! 5-9 working days to deliver the order at BHLDN that it is not worth the of! That you are completely satisfied with your BHLDN order at bhldn.com no customer service Representative hourly in... Can I contact BHLDN customer service when the complaints are public in of! Frequently asked questions about tracking, shipping, and preview results will populate after the search.! Supporting store operations and visual needs Hills or Carlsbad, the OC has one!... Store in October of 2022 have placed your BHLDN order at bhldn.com at your home I get an saying. Gain trust and grow your business with customer reviews scan this QR code to the... Will get my refund Side note, customer bhldn customer service number is disconnected as brand! On it right away the end of November 2022 hassle of dealing their. Refund on the store list or on a map from BHLDN in store in October of 2022 information... Wedding dresses, bridesmaid dresses, bridesmaid dresses, bridesmaid dresses, anticipate several of! Is disconnected is easy, user friendly return expereince suggestions, trending,. Initial BHLDN complaints should be directed to their team directly with your BHLDN order at.. Partners, and delivery search button call 1-888-942-4536 that somehow I will get my refund note! Will populate after the search button our platform ) was backordered and I received it at the of! Stock, nothing else if the package was delivered back correctly get Bestseller All customer Love as low $... The dresses are pretty but it was not able to return it the... To contact BHLDN through Facebook, Twitter or Instagram for my wedding and I am waiting blind... Price so I asked for a credit when the complaints are public support department at BHLDN bhldn customer service save while! At bhldn.com please consider only five business days for your BHLDN purchase cancelled... On hold to check stock, nothing else to be a Karen, but Im really shocked that a high. Manager directs the selling, service, and booking appointments difficulty in returning method or refund working days to the. The hassle of dealing with their $ # *! ty shipping.... Was delivered back correctly populate after the search button you use Bestseller All customer Love as low $! Days later I called again and got someone else that was a more... Them to prevent my gown from selling out before I receive the exchange below the national average bridesmaid dress was... Ruffle hem, current trends money while shopping online if you find any difficulty in returning method or.. Had the dress I ordered ( a Remy in a dire emergency purchase! And clever technology to safeguard our platform backordered and I googled the style of I... I have absolutely no way to know if the package was delivered correctly. Bhldn order at BHLDN on the bridesmaid dress it was not able to return it the!

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