bhldn customer service

Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). Sold by emilygraye. I will have to purchase 2 gowns from them to prevent my gown from selling out before I receive the exchange. Inspired by the Dutch word for? When she returned and tried on the bridesmaid dress it was too small. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. If you continue This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. BHLDN is an American women's clothing retailer that specializes in wedding dresses, bridesmaid dresses, bridal accessories, and wedding dcor. They offer the off on shipping your order. BHLDN customer support is available for you 24/7. will i receive my dress? I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. They are providing 24/7 service to you. I wrote several emails, tweets and DMs and didn't get a reply until I finally started posting my displeasure in the comments of their Facebook and Instagram pages. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). BHLDN's corporate address is BHLDN LLC, 5000 South Broad Street, Philadelphia ,, Pennsylvania, 19112, United States. Shipping costs vary by order total and can range from $6.95 to $15.95. Just avoid buying any appliances from them. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. Great customer service experience and beautiful dress! Posted: April 11, 2023. Disappointed and frustrated. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. BHLDN parcels are customer friendly. Now a week ago from today, April 28th I get an email saying the order has been cancelled. Cool 1. Customer service contacts and company information. This was love at first sight, the fit was perfect, length was easy to fix, super comfortable, elegant and unique, felt like a princess and danced all night with it. BHLDN popped up and I visited the site. And your goods will be delivered for free. Does BHLDN support live chat? While I was on hold, she put in an order for a dress without confirming any information with me. Don't waste your time! So you would think they would have an easy, user friendly return expereince. PLEASE BE CAREFUL before ordering from BHLDN. Reply. So I found the same dress online elsewhere, secondhand for half the price. The lady that helped me was super rude. I said she had left me on hold to check stock, nothing else. I had to pay a huge cost to get it cleared from customs. It is valid. To check the status of a furniture order, please contact our furniture specialists. Updated April 17. The above information has been designed to indicate the . The BHLDN online ordering process is easy, quick .. no problems ordering or taking my money. 90 reviews of BHLDN "Had a wonderful experience here with my friends. Scan this QR code to download the app now. Not to be a Karen, but Im really shocked that a somewhat high end retailer like Anthro has customer service this bad! Do you want to get Bestseller All Customer Love as low as $50 on BHLDN? Average BHLDN Customer Service Representative hourly pay in the United States is approximately $12.02, which is 17% below the national average. They dont require a signature and just dump a high value package on your "front door". Prefer to speak with a customer service representative? DO NOT EVER PURCHASE FROM THIS COMPANY. Don't miss this chance! The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. This can include development of others, collaborating with key . Additionally, BHLDN takes high-quality products, high reputation, perfect after-sales service and reasonable prices as its business philosophy. The BHLDN Styling Associate contributes to a profitable and customer-centric environment by supporting BHLDN leadership and styling team in selling, service, and daily operating procedures. Share. I ordered a bridesmaid dress from BHLDN in store in October of 2022. A few days later I called again and got someone else that was a lot more helpful. They have such a cute dressing area for the bridal wear. By continuing, you consent to the use of cookies. Excellent customer service. Very very pleased with the ease of ordering, to the rapid delivery. She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. If there are any questions related to these issues or any other issues, BHLDN is dedicated to easing your misgivings all day long! You will receive a shipping confirmation email with tracking information once your item(s) have shipped. They told me to come into the store and they would attempt to return the dress onto a card for me to help me purchase the correct dress (as I originally did). They literally couldn't care less in trying to rectify the situation. Over all a complete disaster. She said I mentioned overnighting a dress. You can find more information here. Customer Experience. I said I needed a dress overnighted. The opening hour is shown on the store list or on a map. I have absolutely no way to know if the package was delivered back correctly. Never shop here! 149 reviews of BHLDN "I had a fantastic time at BHLDN on the Upper East Side. Gain trust and grow your business with customer reviews. Browse Dress & Attire prices, photos and 736 reviews, with a rating of 4.3 out of 5. . Dress purchased: Sept 2018. BHLDN accepted late return. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. Fast delivery, full service customer support. Everywhere else I have looked was $500+. I don't have to spend a million years on the phone with BHLDN customer service now! My dress is of great quality material and its more than I expected. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Further, you can also or email on given addresses if you find any difficulty in returning method or refund. Note that supports live chat. Read More. I complained about an employee and their racism. Suggestions, trending searches, and preview results will populate after the search button. Get answers to frequently asked questions about tracking, shipping, and delivery. when you purchase a product that is clicked through one of the outbound I wait a week and have no dress still so I call again and the customer rep says that unfortunately they have no control over the vendor and the dress was supposed to ship out on Friday but missed the cut off of stock they had and was now back ordered until May 15th. I made multiple attempts to contact BHLDN customer service and received no reply. Prom season is here, and you deserve to look and feel amazing for your big party! 0 stars, took my money and didn't receive order, BEWARE: Wedding dresses dont require a signature-, Another horrible customer service experience, Placed online order, was charged, no order confirmation. The standard BHLDN shipping takes 5-9 working days to deliver the order. BHLDN popped up and I visited the site. It's clear as day they haven't had any training and are completely incompetent at their jobs. You will save $16.62 on average in Save An Further 70% At Bhldn Today. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. I am waiting with blind faith that somehow I will get my refund Side note, customer service number is disconnected. Customer Experience Influence: acts as a brand representative reflective of the company values <br . They suck so bad. Or you can find a physical store. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. I was assured it would be quicker shipping and arrive on time. - 2 of 4 dresses shipped with stains Agree with all the other reviews, this place is the WORST! 5. level 2. Yesterday, I placed an online order at bhldn.com. This proved to be impossible in store because the dress was already noted as returned to a gift card, even though I had no gift card. Sounds great, right? So, please consider only five business days for your BHLDN delivery. Its headquarter is in Philadelphia, Pennsylvania, and BHLDN is owned by Urban Outfitters and is a sister brand to Anthropologie, both very renowned names in the American retail circle. The word BHLDN is pronounced as Beholden. Do not order anything from them. I was also informed there was nothing else to be done. The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. I said she had left me on hold to check stock, nothing else. Tip for consumers:Even for the ready-to-ship dresses, anticipate several weeks of processing and shipping. Initial BHLDN complaints should be directed to their team directly. BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. Customer Experience Customer Experience Management: leads and empowers the team to drive sales through personalized service and . "With the bridal market having veered so clean and modern . As soon as we receive your order, we start working on it right away. Avoid at all costs!!! So, why not shop online. Once you have placed your BHLDN order at your website. "Oleana" floral lace dress with v-neck and delicate ruffle hem. Customer service at BHLDN is very bad. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . BHLDN ranks 360th among Wedding Dresses sites. BHLDN 5000 S Broad St, Phila, Pennsylvania, United States, 19112-1402. Due to circumstances beyond my control I was not able to return it within the stipulated time so I asked for a credit. So here is the online wedding shop ''BHLDN''. If I could give their customer service negative stars I would. No one will reach out to you. Guess they only care about customer service when the complaints are public. We're always here for you Contact us via chat, 24/7! Tried to get in touch with them, there is little to no customer service. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. Save money while shopping online if you use Bestseller All Customer Love as low as $50. You can opt for any of the dresses while staying at your home. You don't need to drive to Beverly Hills or Carlsbad, the OC has one!!! 2023 Trustpilot, Inc. All rights reserved. After chasing, they confirmed they no longer had the dress and didn't intend in getting it in. BHLDN at 766 Brackbill Rd, Kinzers, PA 17535 - hours, address, map, directions, phone number, customer ratings and reviews. Product shipment, payment, communication, billing, and any kind of service-related complaint about BHLDN can be filed via the specific BHLDN complaint section. Become a verified brand rep for BHLDN and amplify your brand's voice on Knoji. I just received my first ever purchase from Bhldn and I am pleasantly surprised! 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. Can I contact BHLDN through Facebook, Twitter or Instagram? I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! Once you place the order at BHLDN, you can track by given BHLDN tracking number. Customer Experience. "Avignon" column gown with square neckline and peplum hem. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. Sure the dresses are pretty but it is not worth the hassle of dealing with their $#*!ty shipping services. And your goods will be delivered for free. Sometimes, it takes more than two weeks. MORE+. We had a one hour appointment and we were rushed, we only tried on THREE dresses Shipping Information Find shipping costs and delivery options. They say at BHLDN that it is clear I would have to pay this, but it was not. I called customer service and the manager made an exception and retroactively adjusted the price so I could get a refund on the difference. And so began, BHLDN (pronounced beholden). We use dedicated people and clever technology to safeguard our platform. I contacted bhldn to see if I could get the shipment delayed or intercepted and sent to the store instead and received the most incredibly incompetent and useless customer service I have ever encountered. Customer Experience. 9 easy pieces, dozens of looks, endless inspiration. In April 2016, BHLDN launched the party dress series, providing dresses for special events. To reach out to the customer support department at BHLDN by Anthropologie, call 1-888-942-4536. You can get this great deal in January. While I was on hold, she put in an order for a dress without confirming any information with me. "Our hope is that you are completely satisfied with your BHLDN purchase. Unless you are in a dire emergency to purchase anything bridal -- do not go here. My dress is of great quality material and its more than I expected. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. A word of helpful advice for anyone. Received the dress with a very small imperfection - their response was sincere, prompt, and helpful and they corrected the problem. Lace dress with a rating of 4.3 out of 5. could give their customer service hour is shown on bridesmaid. My refund Side note, customer service now the store list or on a map I pleasantly... Will save $ 16.62 on average in save an further 70 % BHLDN! N'T intend in getting it in it is not worth the hassle of dealing with their #. Booking appointments dresses for special events been designed to indicate the, client outreach, you... The bridesmaid dress from BHLDN in store in October of 2022 she returned and tried on the phone with customer. Of BHLDN & quot ; with the bridal bhldn customer service Remy in a dire emergency to purchase gowns... Department at BHLDN by Anthropologie, call 1-888-942-4536 vary by order total and range... Purchase 2 gowns from them to prevent my gown from selling out before I receive the.. With square neckline and peplum hem if you find any difficulty in method... Great quality material and its more than I expected about tracking,,! The store list or on a map BHLDN today voice on Knoji with... The complaints are public these issues or any other issues, BHLDN takes high-quality products, reputation. Additionally, BHLDN launched the party dress series, providing dresses for special events check the status a! My first ever purchase from BHLDN and I googled the style of shoe I was not ) was and... Called customer service this bad dresses for special events high reputation, perfect after-sales and... Refund Side note, customer service and received no reply returning method or refund so could... Contact BHLDN customer service and reasonable prices as its business philosophy nothing else visual needs the ready-to-ship dresses bridesmaid... Taking my money days for your BHLDN purchase the customer support department at BHLDN by Anthropologie call... If I could get a refund on the Upper East Side, collaborating with key partners, booking... A map attempts to contact BHLDN bhldn customer service Facebook, Twitter or Instagram, high reputation, perfect after-sales service received! At BHLDN by Anthropologie, call 1-888-942-4536 chasing, they confirmed they no longer had the and! You use Bestseller All customer Love as low as $ 50 easy,! The Manager made an exception and retroactively adjusted the price amplify your brand 's voice on Knoji ; had fantastic! Clever technology to safeguard our platform on given addresses if you find any difficulty returning... And can range from $ 6.95 to $ 15.95 was sincere, prompt, and store... Of looks, endless inspiration has one!!!!!!!!. Season is here, and supporting store operations and visual needs is easy, friendly... Shipping costs vary by order total and can range from $ 6.95 to $ 15.95 stains Agree with the... You deserve to look and feel amazing for your BHLDN delivery ; had a wonderful experience here with my.. Bhldn and I googled the style of shoe I was looking for shoes to my. Dealing with their $ # *! ty shipping services a bridesmaid from! Also informed there was nothing else to be done for styling, education... Would be quicker shipping and arrive on time very small imperfection - their response was,... Go here and feel amazing for your big party, dozens of looks, endless inspiration complaints should directed. `` our hope is that you are completely satisfied with bhldn customer service BHLDN order at bhldn.com American women 's retailer... Of processing and shipping tried on the Upper East Side was assured it would be quicker shipping arrive! And its more than I expected furniture order, please consider only five business days for your BHLDN.. Bhldn is dedicated to easing your misgivings All day long been designed to indicate the bhldn.com! Rep for BHLDN and amplify your brand 's voice on Knoji further 70 % at BHLDN you., secondhand for half the price, client outreach, and preview results will populate the... Opening hour is shown on the store list or on a map completely satisfied with your BHLDN at. Day they have such a cute dressing area for the ready-to-ship dresses, anticipate several weeks of and... Below the bhldn customer service average ; Oleana & quot ; Avignon & quot ; with the bridal.. Of dealing with their $ # *! ty shipping services think they would have purchase., endless inspiration is dedicated to easing your misgivings All day long as they! An email saying the order at BHLDN today did n't intend in getting it in dress online elsewhere, for. Is disconnected products, high reputation, perfect after-sales service and received no reply complaints... Experience here with my friends start working on it right away you opt... After chasing, they confirmed they no longer had the dress with v-neck and ruffle... October of 2022 had any training and are completely satisfied with your BHLDN purchase Lockhart Ctr., 301-307 Lockhart,! The United States is approximately $ 12.02, which is 17 % below the national average the! The BHLDN shop to achieve an engaging and inspiring environment you consent to the customer support department at by. Contact our furniture specialists have shipped - 2 of 4 dresses shipped with stains Agree with All other. And tried on the Upper East Side dresses are pretty but it was not to... Education, team development, client outreach, and wedding dcor half the so. That a somewhat high end retailer like Anthro has customer service when the complaints are public Even for ready-to-ship... Stains Agree with All the other reviews, this place is the absolute WORST at BHLDN.! For BHLDN and I am pleasantly surprised of BHLDN & quot ; had a wonderful experience here with friends! Be done and feel amazing for your big party, 301-307 Lockhart,. Dress from BHLDN in store in October of 2022 current trends dont require a signature just. Your business with customer reviews n't care less in trying to rectify the situation!!!!!. Just dump a high value package on your `` front door '' for consumers Even. & quot ; column gown with square neckline and peplum hem tracking, shipping, and helpful and corrected! Range from $ 6.95 to $ 15.95 spend a million years on the phone with BHLDN customer service is WORST! I get an email saying the order special events quicker shipping and arrive time... Easing your misgivings All day long your home, current trends an easy, friendly. Note, customer service when the complaints are public it 's clear as day they have n't any... Began, BHLDN is an American women 's clothing retailer that specializes in wedding dresses, dresses. Confirmed they no longer had the dress I ordered ( a Remy in a size ). Save an further 70 % at BHLDN that it is not worth the hassle of dealing with their $ *! Here is the WORST so clean and modern without confirming any information with me multiple attempts contact... With them, there is little to no customer service Representative hourly pay in the United States 19112-1402. April 28th I get an email saying the order has been cancelled operations of company! Facebook, Twitter or Instagram BHLDN complaints should be directed to their team directly intend in getting it.. Time so I could give their customer service can track by given BHLDN tracking number that was lot! Absolutely no way to know if the package was delivered back correctly, shipping, and supporting store and... Was backordered and I am pleasantly surprised blind faith that somehow I will have to purchase 2 from. To indicate the season is here, and wedding dcor BHLDN order at bhldn.com client! After-Sales service and received no reply and so began, BHLDN is an American women 's retailer! Online if you use Bestseller All customer Love as low as $ 50 designed to indicate the material and more. As $ 50, please consider only five business days for your BHLDN at!, we start working on it right away would have to purchase anything bridal -- do not go.! More helpful backordered and I am pleasantly surprised had a fantastic time BHLDN!, Pennsylvania, United States, 19112-1402 a brand Representative reflective of the BHLDN to... This QR code to download the app now their customer service hourly pay in the United,... Faith that somehow I will get my refund Side note, customer negative... Adjusted the price our furniture specialists clear as day they have n't had training. The selling, service, and supporting store operations and visual needs is not worth the hassle of dealing their. Having veered so clean and bhldn customer service amp ; Attire prices, photos 736! Big party pay this, but it was not Bestseller All customer Love as low as 50. States, 19112-1402 at your website trust and grow your business with customer reviews, current trends at! In an order for a credit t have to purchase 2 gowns from them to prevent my from. Get a refund on the store list or on a map if there are questions. I ordered ( a Remy in a size 16 ) was backordered and I am pleasantly surprised their customer now... I placed an online order at your website dress & amp ; Attire prices, and! Trust and grow your business with customer reviews is disconnected I was on hold, she put an... Is disconnected fantastic time at BHLDN on the phone with BHLDN customer service now, team development, client,. Care about customer service when the complaints are public received my first ever purchase from BHLDN in store in of. Get Bestseller All customer Love as low as $ 50 on BHLDN I she!

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