24 hours later, they email me a letter that they closed with someone else and we will not get our deposit of 10k. 07/02 - Resent photos to HVAC Company per their request via phone. All items will be addressed on the day of their appointment, July 21st. Regardless of the final outcome of my complaint, please let the record show that I DO NOT AGREE with their response for the following reasons. 3002 Benton Dr #9114, Pooler, GA 31322 is a 1,325 sqft, 2 bed, 2 bath home. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . 175 Sessile Oak Dr, Savannah, GA 31419. As a matter of policy, BBB does not endorse any product, service or business. Sales office. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This response was only given after a threat of legal action. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). The investigator came out on 7/14 and took photos. Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. We gathered dirt to fill holes and I had 5 trees removed on the hill. We hope that this message finds you and your family healthy and well! Saying he would not fix it and they would stand on that. Mungo was negligent because the brick was not secured properly. 5ba. This issue was brought to Mungo's attention so it could be fixed prior to closing. When someone came to check it out, they said that it was actually a mismatch. 07/01 - No response to 6/1 email, sent a follow up email. Homebuilder Reviews Mungo Homes. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. 21% of Mungo Homes employees are Black or African American. Mungo Homes, a part of Clayton Properties Group, is adding a Builder/Residential Project Manager to our team in the Raleigh, NC market! They told me today it will cost me 5,000 to 7,000 they must think I'm rich and stupid to fix a problem I made the aware of in april after the irrigation was installed and the rest of the yard was graded. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. I enjoyed every moment. 5bd. Gaps 3/8 to , bowing,curling. Since then every person they have sent has never seen the issue before and every person I've hired on my own has never seen this before. My husband and I are purchasing lot 55 in the *** community. While still family-run, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to its foundation of quality and . This has went on since December . Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. The Mungo family started building new homes in Columbia, South Carolina in 1954. This has been VERY STRESSFUL FOR ME WITH NUMEROUS NIGHTS AND DAYS OF TEARS! So I proceeded to contact Mungo in March in reference to the sewage problem in which I reached a woman who informed me that I needed to get in contact with the manager whose name was Dale. Posted 7:51:52 PM. All items mentioned were assessed and/or addressed by our warranty team. Heterosexual (5) 2.8 LGBTQ+ 5.0 Former Employee Project manager Feb 7, 2023 - Project Manager Recommend CEO Approval Business Outlook Pros Due to COVID, we were not able to have our inspection with Mungo (L*** P) until 11/11. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. Birdwatching in Mungo National Park. This home is only 21 months old and has happened to.other Mungo homeowners. We had to wait 4 month until the house is built. Meanwhile, our shower is out of commission. I advised him that I did not purchase that and it was here when I bought the house. Our sales manager *** can be reached by phone or email to answer any questions or address any concerns regarding the communications received and the current target close date. I heard nothing back from Chris either. The key was never provided. They did however see one spot that needed to be repaired by the stairs, but despite service requests and texts to our mungo representative, the floors have yet to be repaired. 4 Reviews. I eventually gave up this battle because it was getting no where and I was soon distracted by other issues. Worked on my time. Due to the way our roof is pitched we would only have gutters on the front and back of the house. Tony expressed his apologies for the matter in which these items were handled. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! It was told to me by the warranty manager that because of the recent heavy rainfall that the septic system was overwhelmed and could not handle the water level in the ground, thus causing the issue. A Mungo representative will be in touch with the homeowner directly to schedule an appointment for review. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. 5.0. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. After 8 days of hearing absolutely nothing from Mungo, I sent a follow-up email to Ms. M on 3/30/31. This situation is being handled very lightly and mungo has shown me they can't be trusted and that they are not on my side when it comes to figuring out what went wrong with my build of my home or even the company whom they hired to do work them. BBB is here to help. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. 07/05 - HVAC Company sent another email to Mungo, stating landscape issue, not HVAC issue. Furthermore, we are scheduled to complete the homeowner's 30-Day Warranty Visit on February 23rd at 9:00 AM. *** contacted *** Electric to evaluate the property. We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! Ft. per Sq. International Association of Better Business Bureaus. I was amazed and will definitely refer them to anyone! Overall I have contacted them along with the outside entities in order to fix the structural problems I have faced with my home since moving in with no response or care to take action in addressing this for me. Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. The complaint has been investigated and resolved to the customers satisfaction. About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category In the meantime I am patiently waiting before he comes I have someone look at it. This is a multi-location business. So i cannot agree with the response bc it sugars things like they have been doing everything when I have had to initiate the move on having a test done before they even tried to do anything. Ashton Woods 7. Since then, there has been significant rainfall, and my back yard has eroded much worse. Cant upload all but I have my proof! Shea Homes 6. Pros. The builder did not complete repairs at that time, and insisted that rain water was simply blowing into the porch. A total of 411 Unite members at the charity voted in the ballot, with 93% of them backing action. Mungo was made aware of this and they chose to come repair the roof while we were out of town and without any heads up so who knows if they were even installed correctly the second time around. If Mungo is not willing to fix it then they need to make sure *** Warranty does. Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. Really, we wanted the yard level why would we remove anything. We will review all foundation/grading issues as well as any unaddressed warranty items. Now, in January , the foundation crack is worse, the flooring gap is worse, and the crack in the wall has returned and is now affecting the window frame. In August, the homeowner expressed concern of the leak reoccurring. Pros Worked on my time Cons No benefits Was this review helpful? After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. 06/01 - Sent follow up email to HVAC and Mungo. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) They are still to this day unknown of what is going on with my home and me and my kids are having to live in this home. The other issue I am very upset about is that my home is missing gutters. The bottom line is they know it is expensive to replace the kitchen floor. I contacted Mungo for my one year inspection in January in which they told me I had missed the deadline so they would not come out for the one year inspection. I waited and waited so I took pictures from start to end for documentation. This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . He asked to see if I could reach them myself. 07/22 - No response from 7/22 email. Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new home *** in November. COASTAL POINT WEST | CONWAY, SC Have a New Home Question? He ONLY replaced the stone he never checked the other ones. That is hazard my life and my kids . Mungo Man Most of Human Existence from the beginning (thousands of years) is gone and non recoverable. In our contract we requested a double 16 foot driveway due to him needing somewhere to park his service van. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). Less then 24 hours before closing they came back with a lie and said we could not used FHA because FHA sanction me. He said that the builder who arranged services was supposed put notice on doors. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. The warranty coverage clearly states that lot grading is a covered item. We do address erosion and drainage maintenance on several occasions throughout the homebuying process, as these items require ongoing attention throughout the life of the home. Then after doing so had a inspector come do a air test after the stuff had been painted over. Many here have faucets w/ foul-smelling water. I closed on my new home January 24th of 2020. More than a fifth of workers at St Mungo's are set to strike over pay after Unite members at the homelessness charity backed a walkout #UKhousing. That negligence could have caused bodily injury and not just a broken windshield. ALL REVIEWS. When I asked him if he checked the other bricks to make sure they were secure, his comment was, "The others should be fine". My husband showed him the home inspection report. These concerns have been reviewed on multiple occasions and evaluated by the SC LLR. This time I lost. Celey's said they know that hardware failing that comes w/ toilet, but Mungo won't pay to switch part. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. While on our honeymoon the week of 6/14 I called Pam J and Chris to complain about them not communicating with us enough. Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. I was contacted by Robert (builder) in regards to resolving these issues. This business is in an industry that may require professional licensing, bonding or registration. Was told to contact HVAC Company. 108 Averyville Drive. We were told that now the whole thing has to be replaced. Five weeks after the initial incident and my roof still leaks when it rains. 5y ago. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. This is by far not fair and noone should ever have to go through this. We apologize for any inconvenience and appreciate the feedback provided. Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. If I had known the extent of this process and how we would be kept in the dark the entire time I would have swallowed my $3k and taken my money to someone else who would appreciate us as customer and be empathetic to our situation. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. We had ***'s do their inspection prior to showing them the home inspection report. Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 1003 Meridian View Ct, Knightdale, NC, 27545. I don't have any cons about working for Mungo Homes. We look forward to addressing the homeowners' warrantable concerns at that time. Pro tip: We generally recommend hiring a contractor with a score higher than 95. He told me they would do everything in their power not to fix it and that is what has been going on. Mungo Homes. This complaint was posted by a verified customer. *** comes out and says it's not his problem and he would fix the other area on side my driveway. 68th percentile. Share your photos and videos with others to prove the truth of your words. The Guardian previously revealed that St. BBB reports on known marketplace practices. Is this your company? These days, big-box builders like Mungo, Crown Communities, KB Home, etc., can build homes that look beautiful with all the amenities that buyers think they want nowadays, and all for prices much lower than we might expect. Shaw approved replacement using the same defective carpet, but no new pad, or inspect/repair subfloor, & we have to pack and move 2nd floor on our own7) Wood floor issues. Find 648 listings related to Mungo Homes in Lillington on YP.com. Spoke with the crew who gave me the owner's name. BBB Business Profiles are subject to change at any time. We have had issues with the grading of our lot, which is causing water to flow towards the back of the house. We had purchased a house from Mungo Homes in June . Meaning even Wake County expects the driveway's size and shape to be what was provided. Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. However, the foundation/grading issues were not addressed at that time. Mungo Homes Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018 I sub-contracted for Mungo Homes. *** finally came out and looked at my problem on 06/29. I then contacted a plumbing service to come out and fix the issue. We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. We are growing! Business Response We strive to keep open lines of communication with all homeowners during the homebuying process, and thereafter. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. 05/27 - HVAC Company stated it was not their issue and to reach out to the builder. Cabinets were installed June 20, and flooring was just completed July 2. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) I complained about not receiving notice of the jackhammering. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. I heard nothing. The septic tank was pumped by a company at Mungo Homes expense. This is Mungo Home's Response when we requested the issue be resolved. as of today I have received no call from anyone about these repairs. 4bd. In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. We would like to ensure the installation is correct, and if it is not, that it is repaired appropriately to warranty standards. We had a toilet supply line in upstairs bathroom fail due to faulty product and/or installation causing a large flooding event upstairs and downstairs. My wife and I felt hurt, upset and hopeless. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. Claim it and get a lot of features. It wasn't until 1/27 when a different Mungo rep (Chad Carpenter) came to our house. A check was not issued because an out-of-pocket expense was not incurred. I'm hoping this doesn't come to that. 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