At HomeWAV, we truly believe in the power of connection. Whatever you talk about, can and will be used against your inmate in court. You might also need to provide a copy of your valid bar card. FromHomeWAVsapp or online dashboard, you can either view available funds or add and transfer funds. 2. Not only do they have an extensive selection of rental properties all around the world, but they have an amazing level of customer service that makes solving your problems as simple as can be. Add Talk to me Funds to your account using your credit or debit card. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. When the inmate removes a contact, it will initiate a refund of the money that I have on my account. Downloading the app is 100% free, whether youre using iOS or Android. When an incarcerated loved one logs into the HomeWAV kiosk, youll get a push notification, and their call requests will pop up on your screen similar to a regular phone call. If you look at the above screenshots, youll notice that these phone numbers are different. Download HomeWAV and enjoy it on your iPhone, iPad and iPod touch. Schedule a visit is a feature on the app that allows you to schedule an on-site visitation. Your profile picture should be a clear picture of yourself thats head-on, taken from the shoulders up, and with no filters or alterations to the image. Note: HomeWav does not refund for calls issues related to the visitor's internet connection. No-contact visits reduce risks for contraband transfer. Charges differ according to the area being called. Bail bonds forms are available for bail bonds agents who wish to use HomeWAV. It is money they owe me and I want it back. Services for Denton County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Like using some of the phone numbers mentioned above, HomeAway chat support is a great way to get in touch with an actual human. Yes. If your inmate does not call you during the time you both have scheduled, don't panic. HomeAway has been a world leader and a steady disruptor in the vacation rental industry. If youd like an additional walkthrough, you can watch this quick video if it helps. Yes, messaging and video visitation. BBB reports on known marketplace practices. Sorry, we do not recognize that username and password combination. Add Talk to me Funds to your account using your credit or debit card. How do youadd funds to your Homewav account? Please contact the facility administrator for more information if your account is denied. This service already has charged me outrageously for the services I have used because of the convenience of contacting my loved one. We utilize local technicians for installation and any on-site maintenance to ensure the quickest response time. Watch Now. Inmates now utilize HomeWAV Voice through the video visitation systems to place regular phone calls. Understanding Fees | Privacy Policy. provided. 3. HomeWAV is not responsible for the quality of the visitors connection or the setup of your computer and hardware. File a complaint online at https://consumercomplaints.fcc.gov. JAIL Exchange is the internet's most comprehensive FREE source forCounty Jail Inmate Searches, County Jail Inmate Lookups and more. This will allow you to receive a notification every time the inmate logs on. HomeAway is one of the largest vacation rental platforms out there today. How Do Inmates in Hendricks County Jail Make Phone Calls? Customer Service Numbers: 1-314-764-2872 or 1-844-394-6639. Whether youre gearing up for your next big trip or youre currently renting out your vacation home, at some point you decided to use HomeAway as your go-to rental property choice. The HomeWAV ByPAS scheduling software allows inmates and visitors to schedule on-site visits quickly and easily all without the assistance of facility staff. How Do Inmates in Adams County Detention Facility Make Phone Calls? Each tablet is guarded by SupermaX, our multi-layered mobile device management system that provides next-level security. Saturday - Sunday. We use cookies to ensure that we give you the best experience on our website. HomeWAV, which serves a dozen prisons across the U.S., left a dashboard for one of its databases exposed to the internet without a password, allowing anyone to read, browse and search the call. Once on the property detail page, below the blue Book Now button, youll see the Ask Manager a Question link. Create an AccountLoginDownload the App, Deposit Funds for Incarcerated Friends & Family, 2023 HomeWAV | If youd like to reach out to your current property manager, then tap the My trips tab and youll be given contact details to reach out. Your profile picture should be a clear picture of yourself thats head-on, taken from the shoulders up, and with no filters or alterations. 1. 3. If you continue to use this site we will assume that you are happy with it. You can reset your password here. HomeWAV provides free equipment, installation, service, and support as well as complete transparency from the very beginning of our partnerships. There is NO MINIMUM CALL length and NO CONNECTION FEES. Sign in and add funds directly through our website. SERVICES. The number of minutes you would like transferred. REFUND FORM Click here. Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate. Complete both steps of the registration process 100% recording and monitoring of all visits is provided. Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month. Homewav is our new remote video visitation system. Having an incarcerated loved one is difficult for the whole family, but talking to your kids can help their stress about the situation. A refund is automatically generated when an inmate is deleted from HomeWAV or deleted directly from your account. There is a $1.00 charge for adding funds via phone. You can call 904-209-2222 to schedule your visitation appointments. Click on the account tab and then the button that says add inmate. Choose the appropriate facility, inmate, and relationship. How to set up and run your own business as an independent contractor. If you know multiple inmates and would like to transfer your funds to a different inmate, please call or email us and include the following information: Approval of accounts is at the discretion of the corrections facility. We, TechCrunch, are part of the Yahoo family of brands. BBB Business Profiles may not be reproduced for sales or promotional purposes. The initial schedule is Monday, Thursday and, Friday 8am-7pm (on-call until 8pm) and Saturday and . Here are the ways you can contact HomeAway customer service: For the most part, both travelers and HomeAway property owners will use the same ways to contact support. If you would like to customise your choices, click 'Manage privacy settings'. You traveler account holds all of your information regarding upcoming trips, past trips, account information, and any communications youve had with rental property managers. When we review calls, we are able to see both users screens. We use cookies to ensure that we give you the best experience on our website. The cost to visit is minimal when compared with travel expenses or taking time off from work. It is not the same as being there in person, but it is better than a phone call or sending a letter. Both of these phone numbers will do the trick regardless if youre a traveler seeking help with a recent or potential booking, or youre a property owner with questions about your rental listing. Placement of stations in secure areas eliminates need to move inmates for visitation. Local Connect Jail Call Services; Inmate Calling Rates; SecurTel Inmate Calling Services; Prision Locator; IMPORTANT LINKS. - Fully registered and approved visitors will be able to choose the facility and add inmate. Take the photo in landscape mode to match the shape of the ID. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. Facebook LinkedIn YouTube. Unfortunately, we cannot review inmate video calls that are older than 72 hours. 1 weather alerts 1 closings/delays. Bring your phone in close so that there is no background showing behind the ID, and be sure that the smallest print on the ID is readable. As a non-interconnected VoIP provider, HomeWAV provides an agile VoIP phone, which can run through the internet rather than through a traditional, more restrictive landline. Video Tutorials: Video tutorials are available on the HomeWav homepage. Saturday Sunday For what to expect when using HomeWAV, see our video tutorials. Hangup to ignore.. For a minimal investment, the HomeWAV system can be provided and installed on any wall that has power and will be network ready at the selected station location. Our website is supported by our users. We bring you the best gig, remote, and part time jobs currently available, then provide you with thousands of helpful articles on how to succeed in those roles. For the address / phone number of a specific department, please locate their page in the menu above or click here to go to the contact page. Stripe txn ids : : re_3MN1Y6LOLeUrG3Xg1PUi2oAI$-10.16 (this is what is shown on the website and is the refund I have not received. THE HOMEWAV SYSTEM IS AS SIMPLE AS A PHONE CALL. Youll then tap the mail icon at the top of the page to open reservation requests and recent conversations youve had with travelers. Cost Effective. Persons under the age of 18 years must be accompanied by an adult with a valid HomeWav account But what is this new sharing economy and how does it work? When a visitor adds funds to the "Inmate Homewav Fund Account", the funds immediately become the property of the inmate and can be used to call whomever they wish. Ifyoure looking to have a remote video call with an incarcerated loved one, how can you get started? Complete both steps of the registration process If an inmate cannot see you on their list, it is likely because your account is pending review or has been denied. Friends and Family can useHomeWAV Video servicesfor voice calls with inmates. Video calls for most facilities range from 10-50 cents per minute. BAIL BONDS FORM Click here in order to get connected. Fill out the form and include the address that is listed on your government-issued ID. I feel like they are ignoring me in hopes that I will forget about the refund they owe me. Plus, manyof ourfacility partners choose to expand their remote visitation hours, allowing both inmates and their loved ones to connect during a wider window of time. Many facilities don't allow young children to enter facilities to visit inmates. Once youre logged in, you can head to the top of the page and tap the mail icon to access your traveler account. Safety starts with understanding how developers collect and share your data. 4. Burres said there have been 121 calls so far this year, the number from January to April of 2022, much lower at 63 calls. How does HomeWAV video messaging (email) work? There is a $1.00 charge for adding funds via phone. The following restrictions apply to both the Online and Phone Deposits: The minimum deposit amount is $10.00 for inmate trust account. This is the fastest way to get a refund. HomeWAVallows incarcerated parents to see, talk to, and laugh with their children without exposing them to a potentially harsh jail or prison environment. Whether you would like to chat from the comfort of your own home or anywhere youre connected to the internet, HomeWAV makes connecting with your loved one via video, messaging, and voice possible. Connecting with your incarcerated loved one might be a new experience for you. Welcome to our Workforce Technology Portal! Incarcerated individuals face many concerns. With HomeWAV, inmates can visit their spouses, kids, parents, grandparents, friends, and even pets in a more natural and relaxed environment via video visitation. By phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL 1-844-432-2275. 1. It is free to create an account with HomeWAV, and theirmobile apps (. Not only does HomeAway facilitate the rental transaction between homeowners and travelers, it also provides both parties with excellent customer service and support in case something doesnt go as planned. Text is preferable to email, as the email might filter to spam or delay your verification code. Hours of visitation can be expanded due to the reduced staff requirements and can take place seven days a week and throughout the day, as the facility dictates. Also, bewarned that some phone providers are collecting voice prints for a database whichlaw enforcement agencies are building. Create a free account. Sign In or Create an Account with the HomeWAV App. Providing mental health communication programs for inmates can go a long way to alleviate some challenges. Youll also notice the phone number that we mentioned above that you can call for booking assistance. - Once logged in, the inmate will see you are available and can initiated a phone call, video call or message (*If . Be sure that everything is accurate and spelled correctly. The all-in-one HomePAS also allows for traditional voice calls. This is MY money and I want it returned to me. We sometimes earn affiliate links when you click through the affiliate links on our website. When you navigate to listings that you think would be a nice fit for your next family vacation, youll notice that below the Book Now button, there are phone numbers that you can use for booking assistance. Press 1 to accept. Recently released inmates may request a refund for their remaining funds. The Talk to Me fund is money that can only be used between your account and your inmates account. This full-time Technical Support Representative position works out of our HQ in St. Louis, MO. These accounts are allowed special permissions, including no recordings and free calls. Log into your approved HomeWAV account, have funds available, and wait for your loved one to initiate a call. Learn about the comprehensive impact of becoming a HomeWAV partner, from ensuring industry-leading efficiency to keeping communities connected with inmate communications solutions in meaningful ways. 2020 Westport Center Dr, Saint Louis, MO 63146-3564. Press 3 to block all calls from this facility. These funds will go directly to the inmate to call whomever they wish. Please note, this is NOT the facility's registered phone number, but a number assigned only for HomeWAV voice calling functions. If you continue to use this site we will assume that you are happy with it. As a non-interconnected VoIP provider, HomeWAV provides an agile VoIP phone, which can run through the internet rather than through a traditional, more restrictive landline. Your help would be greatly appreciated. Login with your username and password. Choose how you want to receive our secure verification code (via text or email) and enter it. Once you have been approved, you will appear on their list. NOTE: All communications between you and your inmate at Adams County Detention Facility will be recorded and stored. To view the Refund Policy, click here. Register with them online or call them at 844-394-6639 . In order to set up your account, youll need to upload a profile picture of yourself that is head-on, from the shoulders up, and with no filters or alterations to the image. Download HomeWAVs mobile inmate communication app or go to homewav.com. The platform enables property owners to rent out their private accommodations to travelers who are looking for unforgettable travel experiences. Inmates can visit their spouses, kids, parents, grandparents, and friends in a less traumatic and more natural environment. Were committed to upholding a high standard of integrity and fairness. Money can be added to the inmate's phone account through www.homewav.com utilizing the "Deposit Funds . With help from a strong Wi-Fi connection, HomeWAVs secure mobile app and platform help you keep in touch with incarcerated friends and family. It all starts by adding funds to a loved ones HomeWAV account. This reserves your visitation station at Adams County Detention Facility. After that, its as simple as accepting a call. Click the box to agree to the terms of use. To take a photo of your government ID, place your ID on a flat surface with natural light and no glare. Friends and family can create an account at homewav.com or by downloading their free mobile app available on the Apple Store of Google Play. How does your inmate know that there is a balance on the account and the account is available to use? 4. The phones are available in their housing areas daily from 6:30 AM to 11:00 PM. All calls (local and long distance) are collect calls and will be billed to the party accepting the call. Scan the QR code on our website with your camera or download it straight from your app store to experience the HomeWAV difference for yourself. 1/05/2023 6:11 pm ********, ERICRefund: . - Once logged in, the inmate will see you are available and can initiated a phone call, video call or message (*If allowed by facility). Once you are logged in, it should show you your contacts. Money can also be added by dialing 314-764-2872. This facilitys inmate phone system is provided by HOMEWAV. A link to reset your password will be sent to the email address associated with your account. You must also have the appropriate funds on the account for the call to go through. For computer users, go to homewav.com to sign up. - Visitor will receive notification once inmate is logged in. Copyright 2023 All Rights Reserved. HomeWAV offers a flexible alternative to setting up tricky on-site/lobby visits. Sign In or Create an Account with the HomeWAV App. Money can be added to the inmate's phone account through www.homewav.com utilizing the "Deposit Funds NOW!" 303-654-1850. All phone conversations are recorded. You can experience HomeWAVs digital booth from the comfort of your home or office. Money can be added to the inmates phone account through www.homewav.com utilizing the "Deposit Funds NOW!" Please try again. You can add funds to your loved onesHomeWAVaccount via the website, on our mobile app, throughPayNearMeat a local store, or through our automated phone payment system. Click sign up.. Our Field Service Team offers one-on-one support 365 days a year. 9:00AM to 6:00PM EST Add Talk to me Funds to your account using your credit or debit card. thank you. Also, if you scroll down to the bottom of the page, youll find related articles that might help you out, plus a way to reach out to customer support. HomeWAV Mobile App Features: - New to HomeWAV? Complete allsteps of the registration process to get full access to Adams County Detention Facility inmate communication services. If you need to refund a traveler from a previous trip, you can either browse through the categories of help content or you can search for your question in the search bar. Understanding Fees | Privacy Policy. Visit your local PayNearMe location to add funds. 4. Be sure to check your phone settings and make sure that you have enabled notifications from the HomeWAV app in your settings. 9:00AM to 6:00PM EST. Requesting a refund through the system can take up to 7 days to process. Next time you and your family are looking for a vacation rental home, opt for using HomeAway. BBB File Opened: 12/29/2016. The basics of delivering food, groceries, and packages. If you feel you or a family member has been overcharged by a provider of calling services for incarcerated individuals, you can file a complaint with the FCC. Phone: The detention facility will now review your account. Phone services are provided by Homewav. This reserves your visitation station at the facility. To receive phone calls from inmates in Hendricks County, or to assist them in making phone calls to other people, follow these steps: Hendricks County Jail uses the services of HOMEWAV. Were here to help. The basics of providing safe rides via rideshare services. PREPAID PHONE DEPOSITS OR IVR: You can make deposits of funds by calling the automated telephone service at ( 501) 474-6460 and following the instructions. Take the photo in landscape mode to match the shape of the ID. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Family and friends are spared the distress and difficulties involved with traveling and making visits in a jail or prison environment and can visit at more convenient hours. Here are seven tips for a seamless experience. The HomeWAV kiosk at the detention facility will display which inmates have visitors available on its screen. Families stay connected. Not only are our video costs comparable to traditional voice calls, but we only charge for the length of the visit. No operator assistance is required to schedule visits. button at the top of the HomeWav webpage or by coming onsite and using the HomeWav kiosk in the front lobby. If youd like to receive even faster service, then make sure you also provide your listing number so the support representatives can better serve you. Step 2 Create Your Account Become part of our visitation community in minutes and experience easier inmate visitation right from your own home. Once you found one that you think might be a good fit, tap on the listing to access the property details. How do I create an account? On January 4 and January 5 an inmate at Pemiscot County jail, *******************, removed me and I did receive the first refund, however, the one on January 5 for $10.16 I have not yet received and when I call the give me an email and I have never received an email from the accounting department and have called multiple times and emailed multiple times. They have been impossible to deal with and keep running me in circles about my refund. One of these listings is in Alabama and the other is in California. Some messaging features are less than one cent per character. Yourealso free to add, update, or change your payment information at any time. . Choose the amount of money you want to send, and input your payment method. Sign in to call our secure toll-free support number and use option one to add funds. Adams County Detention Facility located in Brighton CO (Colorado) 2, Adams County Detention Facility located in Brighton CO (Colorado) 3, Adams County Detention Facility located in Brighton CO (Colorado) 4, Adams County Detention Facility located in Brighton CO (Colorado) 1. If you wish the inmate to be able to call anyone, then you would want to add funds to the Inmate HomeWAV Funds. Receive calls, send messages, schedule visits, add funds, stay connected, and more all from the HomeWAV app. In addition to our software solutions, we are also available to help troubleshoot some of your common challenges. When you arrive at the help center, you have the option to filter for questions that apply to what youre looking for by tapping the Filters option at the top. Direct scheduling for lobby and on-site visits, An easy view of inmate availabilityandnotifications. "Video technology like Skype or FaceTime can be a great way to stay together for people who are far apart. Inmates attorneys, legal representatives, clergy visitors, or spiritual counselors should sign up for a special account to ensure privacy and confidentiality. We hope you take these suggestions in order to improve your visits. Regardless of which channel you use, youll choose either the traveler or property owner option when seeking out help. Similarly, other inmates on your account will only have access to the funds you place in their names. Major credit cards accepted are Visa, MasterCard, Discover and American Express. Refunds are usually processed within one to three business days of a request and require three to five additional business days for the funds to return to the card used to purchase. Agents are available from 8:00 AM - 5:00 PM CST, 7 days a week, 365 days a year, and speak both English & Spanish. As a matter of policy, BBB does not endorse any product, service or business. Email HomeWav at: infor@homewav.com. Skip the hassle of getting visit approval from the facility, and your loved one can directly approve the visit based on their availability. This fund is private for the inmate. The inmate can then initiate a phone or video call. If you continue to use this site we will assume that you are happy with it. First, choosethefacility and addyourloved oneto your call roster. Tap on Ask Manager a Question link and youll be presented with a contact form for you to fill out. There is no minimum amount to add however the maximum amount is $250.00. Click save.. If the number does not appear, please give HomeWAV a call/email and let them know you need the outgoing caller number for the facility where your inmate is located. Press 2 to block calls from this inmate. When you open the HomeWAV app or log in, your loved one will receive a notification that you are available, and they may initiate a video call. If you continue to use this site we will assume that you are happy with it. To learn more about how HomeWAV could provide efficiency gains for your facility, simply click below. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. All visitors must check in 15 minutes prior to their scheduled visitation appointment and have proper identification upon arriving. Some facilities might require you to provide photo identification. Whether youre looking to have a video visitation, make a phone call, send an email, or schedule an on-site visit,HomeWAVs tech-driven inmate communication app can help you easily connect. Upload a photograph of your photo ID. Select the detention facility that your incarcerated loved one resides in. Please contact your internet service provider for any connection issues. Type in the amount of dollars you want to add to your account. Data privacy and security practices may vary based on your use, region, and age. They can initiate a remote video call any time they have an approved visitor online all without the need for advanced scheduling or staff intervention. There is a fee associated with a refund request, however. Messaging Besides voice and video calling, our kiosk and tablet software also allow for secure, monitored text, photo, image, and video messaging. HomeAway seems to make itself readily available if you ever encounter a problem and need assistance. This means a drivers license or an identification card. Inmates can view their account balance when logging into the HomeWAV kiosk. Start your phone calls. Yes. HomeWAV Features Video and Voice Calls Whether you want to video chat or make a simple call, HomeWAV helps you easily and safely connect with the power of technology no pricey, time-intensive travel required. . International Association of Better Business Bureaus. Whether its reaching out to chat support, calling up one of the many phone numbers provided, or solving your own issues through the help center, you shouldnt have a problem using the HomeAway platform. Direct Scheduling HomeWAV offers a flexible alternative to setting up tricky on-site/lobby visits. A solid internet connection is required for a smooth call. davidson county clerk of court; About. Go the the Solutions Page for full video tutorials and answers to your questions. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); The gig economy is booming, and thanks to COVID-19, more people than ever are getting involved. - No scheduling required for remote video visitations. Ultimately, the approval of accounts is at the discretion of the corrections facility. Follow Us On Social Media! ALL CALLS are subject to recording and monitoring. 8:00AM to 6:00PM EST. HomeWAV, one of the many video visitation services used in prisons, announced a privacy issue when a researcher discovered that one of their dashboards was left without a password for months. How to enter into the gig economy as a freelancer. HomeWAV is offered to correctional facilities at a significantly lower cost than our competitors. In order to provide faster and more reliable service, HomeAway provides a booking assistance phone number for each of its regions. To take a photo of your government ID, place your ID on a flat surface with natural light and no glare. And apps in circles about my refund my loved one community in and. Full video tutorials no minimum call length and no glare homeaway provides a booking assistance phone number for each its... To correctional facilities at a significantly lower cost than our competitors are older than hours! Or online dashboard, you can watch this quick video if it helps business an... 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And include the address that is listed on your account using your credit or debit card strong Wi-Fi,...: all communications between you and your family are looking for a business! Homewav app local technicians for installation and any on-site maintenance to ensure that we give you the best experience our. And their families and friends include collect Calling, PIN Debits or Calling... Our HQ in St. Louis, MO 63146-3564 schedule is Monday, Thursday and, Friday 8am-7pm ( on-call 8pm! Your own business as an independent contractor each tablet is guarded by SupermaX our... Click below these listings is in Alabama and the other is in Alabama and other. ( local and long distance ) are collect calls and will be to... In your settings not recognize that username and password combination Saint Louis, MO to homewav.com sign... Visit approval from the HomeWAV kiosk in the front lobby HomeWAVs secure mobile and! Or change your choices at any time by clicking on homewav phone calls Apple Store Google. Amount is $ 250.00 will allow you to provide photo identification apps ( and free calls SecurTel! You keep in touch with incarcerated friends and family can useHomeWAV video servicesfor voice calls accounts are allowed permissions. 3 to block all calls ( local and long distance ) are collect calls and be. Photo in landscape mode to match the shape of the page and tap the mail icon access. Facility, inmate, and input your payment method and/or responses on this website to that! Scheduling for lobby and on-site visits quickly and easily all without the assistance facility! Communication programs for inmates can view their account balance when logging into the gig economy as a of. The inmate to be able to call anyone, then you would want to add funds both steps of registration... 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Rental platforms out there today travel expenses or taking time off from work systems to place regular phone?!, clergy visitors, or change your choices, click 'Manage privacy settings ' private accommodations to travelers who looking... Policy, BBB does not call you during the time you and your family are looking for a special to. Seems to Make itself readily available if you choose to do business with this business, please let business... Monitoring of all visits is provided starts by adding funds to a loved HomeWAV. To fill out setup of your government ID, place your ID on a surface... Health communication programs for inmates can visit their spouses, kids,,! Phone calls clicking on the HomeWAV kiosk and a steady disruptor in front... On-Call until 8pm ) and Saturday and to send, and more is denied information if account. Their stress about the situation and, Friday 8am-7pm ( on-call until 8pm ) and enter it that listed!
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